24/7 live chat
Use it for login, OTP, immediate errors, cashier status and navigation within the account.
7rey Mexico support handles registration, login, OTP, password recovery, verification, bonuses, deposits, withdrawals, app installation, game access and responsible-play requests. Live chat and Telegram operate 24/7 and usually reply in under two minutes, while [email protected] may take up to 12 hours. To avoid repeated questions, include the username, time, device, exact error text or transaction ID according to the case. Documents should only be uploaded through the route identified inside the account. An agent does not need the full password, active OTP, bank PIN, remote access or a wallet private key.
Evidence to Provide for Each Type of Issue
A clear description and the correct details help support identify an account, reproduce an error or locate a transaction.
| Issue | Useful details | Safe evidence | Never send |
|---|---|---|---|
| Login or OTP | Username, partial phone, time and error message | Screenshot without visible codes and device model | Full password or active OTP code |
| Bonus or wagering | Promotion name, date, game and balance | Screenshot of terms and displayed progress | Bank details or unrequested documents |
| Deposit | ID, amount, method, date and reference | Receipt with sensitive details covered where possible | PIN, banking password or remote access |
| Withdrawal | ID, amount, destination and current status | History screenshot and documents only through the stated route | Private key, seed phrase or OTP |
| App or game | System, version, browser and preceding steps | Error screenshot and approximate time | Third-party APK or unnecessary permissions |
| Responsible play | Requested limit or closure and chosen period | Confirmation from the registered account | Personal information unrelated to the request |
Choose the Right Channel for the Request
Each channel is better suited to a different level of urgency, evidence and follow-up.
Telegram @7reySupport
Suitable for a quick reply and short follow-up; always verify the exact handle first.
Email support
Write to [email protected] when a case needs a longer explanation or several receipts.
Account review
Complete KYC only through the stated route with INE or passport, selfie and address proof when requested.
Responsible play
Request deposit limits, cooling-off, self-exclusion or closure without needing to continue gambling.
How to Open a Case That Can Be Resolved Faster
Begin with one sentence describing the expected result: recover access, locate a deposit, understand a rejection or install the app. Add the username, date, device and related identifier without including secrets. For a transaction, provide the amount, method, reference and status; for an error, explain which screen was open, which action was taken and what message appeared. Keep the same channel and case number so the history is not split. Update the case only when new evidence exists or the stated period has passed. A useful screenshot shows context but hides passwords, OTP, PIN, full card numbers and wallet keys.
- State the goal and copy the exact error or status text.
- Include username, date, device and the identifier tied to the case.
- Attach useful evidence while covering secrets and full numbers.
- Continue in the same channel and quote the case number in replies.
Open the Related Guide Before Contacting Support
Some issues can be resolved by checking the correct route; if they persist, the support request will contain clearer details.
◇
Domain Check
If the issue still needs attention, check the domain spelling, HTTPS and continuity of the account screen.
Domain Check →↳Login
If the issue still needs attention, sign in with existing details or recover the password without creating another account.
Login →▰Cashier
If the issue still needs attention, review MXN methods, minimums, status labels, KYC and withdrawal conditions.
Cashier →≡Guides
If the issue still needs attention, follow the steps for access, bonuses, app use, deposits and withdrawals.
Guides →Questions About Support and Account Security
Is 7rey support available all day?
Yes. Live chat and Telegram are stated as available 24/7.
How long does a response take?
Chat and Telegram usually reply in under two minutes, while email may require up to 12 hours.
What is the support email?
The project support address is [email protected].
Which Telegram handle is correct?
The stated handle is @7reySupport; verify every character before sending a message.
Can support ask for my password or OTP?
It should not need a full password, active OTP, bank PIN, seed phrase or private key.